Member Policies

Stella FitnessJo. has put in place regulations that will “level the playing field” for all of our clients. We have a soul. However, these policies will be strictly implemented with ALL clients.  Please go over the policies again and make sure you understand them. If you have any questions, please visit our website, and examine the Q&A p age if your questions are not answered. kindly contact us so that our team can answer them.

Classes on the Reformer last 50 minutes. 50 – minute cardio/stretch courses Private lessons last 60 minutes.

Please arrive 10 minutes before class to sign and complete our intake and liability paperwork if you are a first-time customer. These papers must be signed by all clients!

If you are attending a group class, please check-in at the reception desk upon your arrival.

Please be punctual and switch off your cell phone. There is no chewing gum, food, or drink allowed in the studio. In the studio, only water is permitted.

Clients that arrive more than 10 minutes late will not be permitted to class OR SHE RESUMES WITH THE REST OF THE MEMBERS WITHOUT WARMUP.

PLEASE DO NOT USE ANY EQUIPMENT WITHOUT THE INSTRUCTOR’S PERMISSION OR SUPERVISION.

If the current class is in session, please wait in the waiting area. Do not enter the reformer area until the last class has been entirely dismissed and all machines and other equipment has been cleaned.

As a courtesy to other clients that may be in class, please limit talking and noise in the waiting area to a minimum.

When you arrive, you can choose from a variety of Reformer Machines on a first-come, first-served basis. No customer has sole ownership of any equipment.

Help keep the studio clean by cleaning off your own mat/equipment/props after class using the supplied studio wipes.

Regular socks with no grips are not permitted. Grip socks provide our customers with an added layer of protection and traction. You are welcome to bring your own grip socks, or we sell socks at our studio.

On the machines, no street shoes are permitted. Shoes and personal items should be stored in cubicals. Stella FitnessJo. is not liable for any lost or stolen products.

Stella FitnessJo. cannot and will not guarantee the quantity, frequency, or timing of any classes.

Participation in the studio is subject to General Hygiene.

Stella FitnessJo. is a fragrance-free workout facility.

We have the right to refuse service to anybody at any time.

We retain the right to refuse service to anyone.

All lessons must be paid for ahead of time. You may pay in advance online using our digital wallet (please send us a text message with your payment) or by calling our studio.

Please make your class/session reservation using our receptionist scheduler.

We cannot guarantee a seat in class until it is reserved.

Please arrive at least ten (10) minutes before class to allow for other members to clear the previous class.

If you fail to appear for your scheduled class/session, you will be considered a no-show and the class will be deducted from your balance.

When you buy lessons and sessions, you’re paying for a service rather than an instructor. Instructors may be changed at any time without notice.

All group classes have a 12-hour cancelation policy. Customers are required to cancel online through Stella FitnessJo, receptionist or agent without fee up to 12 hours before class start. If you don’t cancel, or don’t appear, your class is lost.

This regulation applies to all classes, regardless of the cause for late cancellation.

You can alter your class by contacting our scheduling representative, cancelling your previous class, and adding yourself to a different class time on a different day but it must be in the range of 12 hours and subject to availability and approval.

All Private and Duet Sessions have a 24-hour cancellation policy. To prevent forfeiture of the session, clients must cancel by notifying the studio Front Desk up to 24 hours before to the Private session. If you arrive late for your appointment, your appointment will finish at the stated time without an extension. This policy is in effect for all sessions. There are no exceptions to this regulation.

Clients may waitlist for a full class only if it is the only class that the client desires to attend that day. You can do so by contacting our scheduling representative. If a space becomes available, you will be notified by email or text that you have been added to the class from the waiting list.

After the 12-hour cancellation period has elapsed, you will not be added to a class. If you are on the waiting list for a class and the 12-hour cancellation period has past, it is advised that you contact our scheduling representative to check if a space has become available. In such case, tell the front desk that you want to attend the class and that you would like to be placed to the waiting list.

Due to the daily visit restriction of one class per day on Membership Packages, you may not be added to or waitlisted for a second class. If you want to attend a class, please only sign up for that class, which may entail putting your name to a waitlist if it is filled.

Clients who desire to attend a second daily session in addition to the one daily planned limit may do so on a ‘drop-in’ basis if space is available. This additional drop-in class cannot be planned and will be available on a first-come, first served basis.

You can also phone or speak with the front desk or, if relevant, the instructor about the number of current available places or the possibility of spots coming up for a desired second paid session.

Please keep in mind that if you are added to a class from the waiting list by text or email and are unable to attend, you must reject via text or contact the front desk so that we can fill that place. Receiving the text does not guarantee you a place on the waitlist. If you are able to come, please respond with a ‘C’ to confirm or tell the front desk that you will be there, which will secure your spot.

We accept payment via Cash, digital wallet or Credit / Debit Cards.

All sales are final in terms of services. There are no refunds, exchanges, or returns available. There are no exceptions to this regulation. After purchasing a Membership or Class Package, it cannot be returned, refunded, or transferred.

Purchases of monthly Class Packs and private sessions have a 30-day expiration date from the date of purchase.
A member cannot claim that they did not take classes if they do not attend them.
The membership is limited in time and number of classes, and it expires when any of them are used up.

Memberships may be paused for up to 30 days for free once every twelve months only for memberships over 3 months. Additional membership pauses are available for a one-time nominal cost equivalent to 50% of the monthly membership fee, with no exceptions.

If the remaining classes are less than two, no membership can be paused.

One-month memberships cannot be paused under any circumstances unless the member sustains a serious injury and provides a hospital report (doctor report is not acceptable)

We’d want you to let us know that you’ve discussed fitness with your doctor and that there are no limits on starting Group Pilates sessions at this time. We don’t advocate taking any advanced Group Pilates or Barre courses. If you’ve never done Pilates before, we recommend scheduling a Private Pilates session or a Duet Pilates session with another Pre/Post Natal client.

It is recommended not to overheat during pregnancy, especially in the first trimester. Please proceed depending on your understanding of your own body and the advice of your doctor. If you are weary or ill, you should stop or slow down.

A class requires a minimum age of 14 years old to attend. A parent or legal guardian must sign the intake and responsibility form for any clients under the age of 18.

PILATES DOES NOT HAVE AN UPPER AGE LIMIT.